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Services

Service Contracts

Chances are, when things go wrong, you call your computer support company for help.  They arrive and fix the problem.  But fixing problems is the easy part.  Preventing them is another matter.

A Network Experts Support Plan provides a means of preventing issues before they happen, all while helping you manage your IT Support expenditure.  This gives you the edge in trying to manage your IT and keep your costs low.

We offer two support levels:
Silver Business Hours Monitoring, Maintenance and Support
Gold 24/7 Monitoring, Maintenance and Support

Monitoring

Your network may not be as complicated as an aircraft cockpit, but just like the dials and displays on a Boeing, your network has points of possible failure that can be monitored and can give early warning of possible problems.

Network Experts actively monitors your servers, PC's and laptops, network equipment and backups.

By monitoring your IT infrastructure, Network Experts can be aware on issues, quite often before you are! 

So you can fly with peace of mind ...

 

Maintenance

You service your car by getting in the experts: why not do the same with your computer?

When it comes to IT maintenance there's a plethora of things to keep on top of: security patches, updates, antivirus updates, disk cleanup and defragmenting, to name a few.

Why not let someone else look after servicing your computer, so you can concentrate on other things?  You do it with your car ...

Support

Speaking of cars, do you subscribe to Roadside Assistance?  They may not come out and help you when you want to put on that sports exhaust, but when your in trouble and your car won't go, you can count on them to save the day!

The same goes for Network Experts support within a Service Contract.  It may not cover items you can budget for, like installing a new PC, or upgrading the server, but what it does do is save you from those things you couldn't budget for.

Our support offering covers everything from assisting a user who can't print a document, to coming to the rescue when your main server goes into meltdown and brings business to a halt ... with no extra labor charges.  Now you can budget the previously unpredictable!

Adhoc Support

Are you in need of someone to provide you support from time-to-time when you need it.  Network Experts engineers are available to assist 24 hours a day, 7 days a week (subject to availability).

Simply give us a call, or book a job online, and a representative will contact you as soon as possible to schedule a visit. 

Websites and Hosting

If you want to have a presence for your business on the Internet, Network Experts can assist you with website design, website hosting and email hosting, as well as setting you up on social media sites.  Call today for more information.

Data Cabling and Electrical

Network Experts has partnered with Kewtech Electrical, allowing us to assist you with your electrical and data cabling needs.  This partnership allows us to provide a holistic solution to you, meaning you don't have to organise anything - just tell us how you want it to work.

 


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